Privacy Policy

The personal data controller is:

For any questions about your personal data:

Full legal information about CampArca is available in the website’s legal notice.

Depending on your request and the service concerned, CampArca may collect, in particular:

• your first and last name;
• your telephone number and email address;
• your address, town or service location;
• information about your motorhome, caravan, van, campervan or other leisure vehicle;
• the vehicle registration, make, model or year where this information is necessary;
• information about the equipment and accessories concerned;
• a description of your request, a fault or malfunction;
• your availability;
• photographs or documents you submit;
• technical photographs taken during a job;
• the history of communications, quotes, order forms, invoices and service reports.

CampArca collects only the information necessary to process your request and provide its services.

The data collected may be used to:

• respond to a contact or service request;
• prepare an estimate or quote;
• prepare and organise an appointment;
• check the technical feasibility of work;
• carry out and follow up a service;
• contact the customer before, during or after a visit;
• ensure technical follow-up and traceability of the work performed;
• prepare and send quotes, order forms, invoices and reports;
• manage the business’s administration and accounts;
• comply with CampArca’s statutory obligations;
• handle any complaints or disputes.

Depending on the circumstances, CampArca’s processing is based on:

• pre-contractual measures, particularly to respond to a request, prepare a visit or issue a quote;
• performance of the contract, where data is necessary to provide and follow up a service;
• statutory obligations, particularly accounting and tax obligations;
• CampArca’s legitimate interests, particularly to ensure technical traceability, prevent disputes and defend its rights;
• consent, where required, particularly for certain uses of photographs for communications purposes.

Data is retained only for as long as necessary for its use, subject to applicable statutory obligations.

In particular:

• a contact request that has not led to a commercial relationship may be retained for a maximum of 12 months from the last communication;
• information relating to quotes, work and technical records may be retained throughout the commercial relationship and for up to 5 years afterwards, particularly to ensure service traceability and defend CampArca’s or the customer’s rights;
• invoices, order forms and accounting documents are retained for the applicable statutory period, which may be up to 10 years;
• technical service photographs may be retained for a maximum of 5 years, unless a statutory obligation, specific need or dispute justifies longer retention.

In providing its services, CampArca may take technical photographs to document, in particular:

• the initial condition of a vehicle or equipment;
• a fault or anomaly identified;
• the work carried out;
• an installation;
• the checks performed;
• the final result of the work.

These photographs may be used for technical follow-up, service traceability and, where necessary, as a means of documenting the work.

Any use of a photograph or video for commercial, advertising or communications purposes is separate from its technical use and, where necessary, is subject to appropriate authorisation.

The data is primarily intended for CampArca.

It may also be accessible to technical providers strictly necessary for business operations, particularly website hosting, email, document storage, payment solutions or IT services.

Certain documents and photographs may, in particular, be stored in a private, protected Dropbox space.

Where using a provider involves data processing outside the European Economic Area, this is carried out in accordance with the mechanisms and safeguards provided by applicable data protection regulations.

CampArca does not sell or rent its customers’ or users’ personal data.

Under applicable regulations, you may, depending on your situation, request:

• access to your personal data;
• rectification of your data;
• erasure of your data;
• restriction of its processing;
• object to certain processing;
• portability of your data where applicable.

Where processing is based on your consent, you may withdraw it at any time.

To exercise your rights or ask a question about your personal data:

CampArca may request additional information only where necessary to verify the requester’s identity.

At the date this policy was updated, camparca.fr uses no advertising or audience measurement tools requiring user consent.

However, cookies strictly necessary for the technical operation of the website may be used.

If CampArca later adds analytics, advertising or other tracking tools requiring your consent, the information on the website will be updated and a mechanism for accepting or refusing these trackers will be introduced where necessary.

If you believe your personal data is being used in breach of regulations, you may first contact CampArca to request explanations or exercise your rights.

You also have the right to lodge a complaint with the French Data Protection Authority (CNIL).

Information on making a complaint is available on the official website cnil.fr.