General Terms and Conditions of Sale and Services

These General Terms and Conditions of Sale and Services, hereinafter referred to as the “CGVS”, govern the contractual relationship between Clément Picoche – sole trader (EI), trading as CampArca, and any natural or legal person requesting a service, diagnosis, supply or installation.

The CGVS apply to both consumer and business customers, subject to the specific statutory provisions applicable to each category.

They supplement the quote, order form, service report, invoice and, where applicable, any special terms agreed in writing between CampArca and the customer.

In the event of a conflict between these CGVS and a special provision expressly stated in a quote, order form or other contractual document accepted by the customer, the special provision shall prevail for the transaction concerned, subject to mandatory statutory provisions.

Approval of a quote, order form or other contractual document by handwritten signature, electronic signature, digital validation or unequivocal written agreement constitutes acceptance of the special terms stated therein and of these CGVS where they have been provided to the customer before or when the contract is concluded.

The invoice issued on completion records, in particular, the services, supplies, payments, any advance payments received and amounts outstanding. It does not, by itself, amend contractual terms previously accepted by the parties.

CampArca operates a mobile workshop specialising in leisure vehicles, including motorhomes, campervans, vans and caravans.

The services offered may include:

diagnostics and fault finding; repairs; maintenance and inspection; installation and replacement of accessories; electrical and electronic equipment; energy and off-grid capability; batteries, chargers, controllers, inverters and solar panels; comfort equipment; heating; water; gas; refrigeration; air conditioning; advice and technical expertise.

The exact nature of the service ordered is that stated in the quote, order form or contractual document accepted by the customer.

CampArca may refuse work that falls outside its skills, equipment or business scope, or that cannot be carried out under satisfactory safety or compliance conditions.

Any service request may be subject to a prior quote describing, in particular, the planned work, supplies where known, quantities, prices, any additional charges and the offer’s validity period.

The validity period of the quote is stated on the quote itself.

Where necessary, this quote is issued subject to confirmation of the technical feasibility of the work.

This reservation concerns, in particular, matters that cannot reasonably be checked before diagnosis, inspection of the vehicle, access to the installation, dismantling, measurements, verification of existing equipment or consultation of technical documentation.

It does not entitle CampArca to unilaterally amend services or prices relating to matters already identified and approved.

Where an assessment, diagnosis or dismantling reveals an incompatibility, anomaly, additional defect or the need for work not included in the original quote, CampArca shall inform the customer before carrying it out.

Any change with a significant technical or financial impact shall be subject to a supplementary quote, an amendment or the customer’s written agreement before execution.

No additional service that has not been ordered shall be charged without the customer’s prior agreement, except for measures strictly necessary to make people or property immediately safe.

In the field of vehicle repair, the DGCCRF specifically points out that additional work may become necessary after dismantling and that the professional must then inform the consumer.

Quotes are free unless a diagnosis, fault-finding procedure, dismantling, technical study or another chargeable preliminary operation is required. In that case, the customer is informed that the operation is chargeable and of its price before it is carried out.

Applicable prices are those stated in the quote, order form or other contractual document accepted by the customer.

They may separately include labour, diagnostics, supplies, parts or accessories, travel costs and any other expressly stated service.

Prices are expressed in euros.

Where CampArca benefits from the French VAT exemption scheme, documents bear the statement: “VAT not applicable, Article 293 B of the French General Tax Code”.

Parts or accessories needed for the work may be priced separately or in a supplementary quote.

Any discount, reduction or special pricing condition must be expressly stated in the quote, order form or other contractual document accepted by the customer.

Where a technical change, additional anomaly, incompatibility or need that could not be identified when preparing the original quote results in a price change, CampArca shall inform the customer before carrying out the additional services concerned. Where the change has a significant technical or financial impact, it shall be subject to a supplementary quote, an amendment or the customer’s written agreement.

An invoice or receipt is provided to the customer in accordance with applicable regulations, on paper or electronically.

For business customers, CampArca may issue and transmit invoices through an approved platform where that method of transmission applies. Business customers undertake to provide the information required for invoicing, including their business name, billing address and SIREN or SIRET number.

Since 1 September 2026, businesses affected by the electronic invoicing reform must be able to receive electronic invoices under the conditions laid down by the regulations. Small, medium-sized and micro-enterprises concerned must be able to issue electronic invoices from 1 September 2027.

The official timetable provides for receipt from 1 September 2026 for all businesses concerned, followed by issuance from 1 September 2027 for SMEs and micro-enterprises.

As CampArca’s work is mainly carried out where the vehicle is located, travel costs may apply according to the location of the visit.

The reference distance is calculated between CampArca’s starting point in Léognan (33850) and the address or work location supplied by the customer.

Travel costs are determined according to the rates in force when the quote is prepared. They are communicated to the customer before any work and appear on the quote or another contractual document accepted by the customer.

The distance used is based on a road route suitable for the service vehicle. Where several routes are possible, CampArca selects a reasonable route allowing travel under normal traffic, access and safety conditions.

Any specific costs directly related to travel, including tolls, paid parking, regulated access or particular access constraints, may be charged additionally where they have been brought to the customer’s attention in advance or accepted by the customer.

Where several services are carried out at the same location during one visit, only one travel charge applies, unless a particular arrangement has been agreed with the customer beforehand.

Where another visit becomes necessary for a reason beyond CampArca’s control, including following a parts order, a new customer request, inability to access the vehicle, the customer’s absence or conditions preventing the planned work, further travel costs may apply after the customer has been informed in advance.

Where travel has taken place but the work cannot be carried out because of conditions attributable to the customer or the work location, the originally agreed travel costs may remain payable.

No chargeable journey shall be made without the customer first being informed of its cost or calculation method.

The applicable rates are communicated to the customer when the quote is prepared and may change independently of these CGVS.

Where work requires parts, accessories or equipment to be ordered, the order may be placed after acceptance of the quote, order form or equivalent contractual document and, where an advance payment is required, after receipt of that payment, subject to applicable mandatory statutory provisions.

CampArca may request an advance payment before ordering equipment.

Its amount or percentage is clearly stated in the quote, order form or other contractual document accepted by the customer.

The advance payment is deducted from the total order amount. The outstanding balance is paid in accordance with the payment terms stated in the contractual documents and invoice.

An advance payment may, in particular, be a condition for placing an order for parts, accessories or equipment with a manufacturer, distributor or other supplier.

Where an off-premises contract is concluded with a consumer, CampArca complies with the statutory provisions governing the receipt of payment or consideration. In particular, as a general rule, no payment or consideration may be received before seven days have elapsed from conclusion of the off-premises contract, except where the regulations expressly provide an exception.

Where this temporary prohibition on receiving payment applies, collection of the advance payment and, where procurement depends on it, placement of the order are deferred accordingly.

Under the conditions laid down by the regulations, this prohibition does not apply, in particular, to contracts for urgent maintenance or repairs at the consumer’s home expressly requested by the consumer, limited to replacement parts and work strictly necessary to address the emergency.

For certain orders involving substantial value, special manufacture, customisation, a specific order or special conditions imposed by the supplier, particular payment arrangements may be provided in the quote or order form before the customer commits.

Quoted lead times for supplies depend, in particular, on availability from manufacturers, distributors and carriers. They are provided as estimates where CampArca cannot guarantee them.

CampArca informs the customer of any significant delay of which it becomes aware.

No substitution with a product whose characteristics differ substantially from those ordered shall be made without the customer’s prior agreement.

The seven-day period specifically concerns receiving payment under an off-premises contract, subject to the exceptions provided in Article L.221-10 of the French Consumer Code.

Where an advance payment is specified in the quote, order form or other contractual document accepted by the customer, it is credited against the total order amount.

Unless expressly stated otherwise in the quote, order form or invoice, the balance is payable in full upon receipt of the invoice.

Accepted payment methods include bank card via a Qonto payment terminal, bank transfer and cash, within the limits permitted by regulations.

No early payment discount is granted unless stated otherwise in the quote, order form or invoice.

Business customers

Any amount unpaid on its due date automatically incurs late payment penalties without a prior reminder.

The applicable rate is the interest rate applied by the European Central Bank to its most recent refinancing operation, plus ten percentage points, unless a special provision compliant with regulations applies.

A fixed recovery charge of €40 is also automatically payable by any business customer in late payment.

Where actual recovery costs exceed this charge, CampArca may request additional compensation upon providing supporting evidence.

These rules arise, in particular, from Articles L.441-10 and D.441-5 of the French Commercial Code.

Consumer customers

In the event of non-payment, CampArca may send the customer a reminder and, if necessary, a formal demand, and initiate amicable or judicial recovery proceedings.

The €40 fixed business recovery charge does not apply to consumers.

Amicable recovery costs remain payable by CampArca except where expressly provided otherwise by law.

CampArca reserves the right to suspend acceptance of new orders or visits where a previous overdue invoice remains unpaid, subject to applicable statutory obligations.

The contract is formed when the customer clearly and unequivocally accepts a quote, order form or other contractual document proposed by CampArca.

Acceptance may, in particular, take the form of a handwritten signature, electronic signature, approval through a digital interface or written agreement precisely identifying the document and services accepted.

Where an accepted quote is followed by an order form, the latter serves, in particular, to confirm the order, the associated quote reference, the services or supplies concerned, payment terms, any advance payment and the agreed execution arrangements.

The subsequent issue of an order form or invoice does not alter the date on which the contract was validly formed where the quote or another contractual document had already been accepted by the customer.

The customer undertakes to provide accurate information about their identity, contact details, vehicle, equipment concerned and observed symptoms.

Any omission or incorrect information that may affect diagnosis, safety, technical feasibility or the content of the service must be reported to CampArca.

Electronic communications, quotes, order forms, invoices, service reports, photographs, videos, technical measurements and approvals retained by CampArca may constitute evidence under the conditions laid down by regulations.

The customer must allow CampArca access to the vehicle and relevant equipment at the agreed date and time.

The vehicle must be in an accessible, sufficiently stable location suitable for the planned work.

The customer must inform CampArca beforehand of any circumstances that may affect safety or diagnosis, including electrical or gas modifications, third-party installations, damage, water ingress, previous work, unusual connections or known intermittent faults.

Where the service requires an electricity supply, water point or another resource normally available on site, this requirement may be specified before the visit.

If the customer is absent, the vehicle cannot be accessed or conditions prevent the work after travel has taken place, the travel costs provided for in Article 5 may remain payable.

Any cancellation or request to reschedule must be communicated to CampArca as soon as possible.

No fixed cancellation charge shall be applied to a consumer unless based on a previously accepted and legally enforceable condition.

Diagnostics comprise the checks, measurements, tests and technical operations necessary to investigate a fault.

Where diagnostics are charged by time spent or at an agreed fixed rate, payment covers the investigative work actually performed and is not conditional on identifying the fault with certainty, provided this arrangement has been clearly communicated and accepted by the customer.

Some intermittent, unpredictable or condition-dependent faults may not be reproducible during the visit.

An initial diagnosis may also require further checks.

Any significant dismantling, or dismantling likely to incur substantial additional expense, shall be notified in advance where it was not included in the original quote.

Findings may be documented through photographs, measurements, videos or technical reports intended for the customer’s file.

CampArca may agree to install or connect a product, equipment or accessory purchased directly by the customer from a third party.

However, CampArca reserves the right to refuse installation where there is serious doubt about its compliance, condition, origin, compatibility, sizing, approval or safety.

CampArca cannot provide the commercial warranty or product-specific warranty for a product it has not sold.

However, this exclusion does not release CampArca from its obligations regarding proper performance of the installation or connection service it carries out itself.

Where a fault or damage arises directly from the customer-supplied product rather than CampArca’s installation, responsibility for the product rests with the relevant seller or manufacturer.

Any reference, internet link or advice provided for information about a product not sold by CampArca does not, by itself, constitute final approval of its technical compatibility.

CampArca undertakes to carry out the services ordered in accordance with the quote, applicable professional standards and the known characteristics of the installation.

Where a defect results directly from a service performed by CampArca, the customer is invited to inform the business so that a check can be carried out and, where appropriate, a corrective solution proposed.

CampArca cannot be held liable for a defect or damage originating outside its work, including where it results from a pre-existing fault, concealed defect, abnormal use, lack of maintenance, accident, external power surge or subsequent modification by the customer or a third party.

However, a subsequent modification may justify a warranty exclusion only where it is connected to the defect identified or has prevented its origin from reasonably being determined.

No provision of these CGVS may have the purpose or effect of excluding statutory liabilities or warranties to which CampArca is mandatorily subject.

Where CampArca directly sells equipment, an accessory or other goods to a consumer, the consumer benefits from applicable statutory warranties, including the statutory conformity warranty and the warranty against hidden defects.

The statutory conformity warranty may, in particular, cover defects resulting from installation where installation is carried out under the professional seller’s responsibility.

Any commercial or manufacturer warranties supplement statutory warranties but do not replace them.

CampArca reserves the right to refuse, suspend or interrupt work where conditions do not allow normal safe working.

This may include a dangerous or inaccessible location, an inadequately stabilised vehicle, weather conditions incompatible with the work, a clearly dangerous electrical or gas installation, fire risk, an undeclared modification likely to create danger, or aggressive or threatening behaviour.

CampArca may also interrupt a service where a technical discovery requires work not included in the quote or beyond the resources reasonably available on site.

The customer shall be informed as soon as possible.

Where travel has already taken place, the travel costs provided for in Article 5 may still apply.

The provisional date or period stated in the quote, order form or other accepted contractual document constitutes the planned reference for the work.

CampArca informs the customer as soon as possible of any difficulty likely to cause a significant postponement.

Dates and lead times dependent on the availability of a part, accessory, manufacturer, distributor, carrier or other external party are provided as estimates where CampArca cannot guarantee them.

Where work depends on prior receipt of a part or equipment, the final appointment date may be confirmed or adjusted according to the actual availability of the equipment concerned.

In the event of force majeure within the meaning of applicable regulations, or an exceptional event making the work temporarily impossible or dangerous, the work may be postponed.

Depending on the circumstances, postponement may result from severe weather, an accident, major technical unavailability, a regulatory restriction, inability to access the work location or any event beyond CampArca’s reasonable control.

CampArca informs the customer as soon as possible where such an event significantly changes the originally planned conditions or schedule.

This provision does not affect the consumer’s mandatory rights regarding performance timescales.

Sending a service request through the website, by email, telephone or any other means of communication constitutes neither a binding order nor, by itself, the conclusion of a contract.

It enables CampArca to assess the customer’s request and, where necessary, conduct a preliminary discussion, technical study, diagnosis, measurement or physical inspection before preparing a quote or contractual proposal.

The contract is formed when the customer clearly and unequivocally accepts a quote, order form or other contractual document proposed by CampArca.

Where the customer is a consumer and the contract is concluded at a distance or off-premises, the consumer has, unless a statutory exception applies, fourteen days to exercise their right of withdrawal without giving reasons.

For service contracts, this period begins when the contract is concluded.

For contracts for the sale of goods, the period begins under the arrangements provided in the French Consumer Code, in particular upon receipt of the goods by the consumer or a third party designated by the consumer other than the carrier.

Where the contract is concluded off-premises, CampArca may not, as a general rule, receive any payment or consideration from the consumer before seven days have elapsed from conclusion of the contract, except in situations expressly provided for by regulations.

This rule on receiving payment is separate from the fourteen-day withdrawal period.

Where the consumer wishes a service to begin before the fourteen-day withdrawal period expires and the contract entails an obligation to pay, CampArca obtains the consumer’s express request in accordance with applicable provisions.

For a distance contract, this express request may be obtained by any means allowing evidence of it to be retained.

For an off-premises contract, this express request is obtained on paper or another durable medium.

The consumer also acknowledges that, once the service has been fully performed in accordance with their express request before the withdrawal period expires, they will no longer have the right of withdrawal under the conditions provided by regulations.

If the consumer exercises their right of withdrawal after a service has begun at their express request before the fourteen-day period expires, they remain liable for the amount corresponding to the service actually provided until they communicate their decision to withdraw, under the conditions laid down by the French Consumer Code.

This amount is proportionate to the total agreed price of the service.

No amount may be claimed from the consumer for performance begun before the withdrawal period expires where the formalities required by regulations for that early performance have not been observed.

The right of withdrawal does not apply, in particular, to urgent maintenance or repairs at the consumer’s home expressly requested by the consumer, limited to replacement parts and work strictly necessary to address the emergency.

Other exceptions to the right of withdrawal provided by the French Consumer Code may also apply depending on the nature of the goods, equipment ordered or service concerned.

Where the right of withdrawal applies, the consumer may exercise it under the conditions laid down by the French Consumer Code and using the withdrawal form made available by CampArca.

Any complaint must first be addressed to CampArca:

CampArca will prioritise an amicable resolution of the dispute.

If no satisfactory resolution is reached following a written complaint, the consumer may use, free of charge, the consumer mediator to which CampArca subscribes:

Regulations require the mediator’s contact details to be communicated visibly and legibly in the general terms of sale / services or contractual materials.

The mediation request must, in particular, follow an attempt at written resolution with the professional and be submitted to the mediator within one year of that written complaint.

Information collected from the customer is used to manage the request, quote, work, invoicing, technical follow-up, warranties and CampArca’s administrative obligations.

CampArca may retain, in particular, the customer’s contact details, vehicle information, quotes, invoices, reports, measurements and technical photographs necessary to follow up the work.

The retention period is appropriate to the purpose of the processing and applicable statutory obligations.

Detailed conditions relating to personal data processing are set out in the CampArca Privacy Policy, available in particular on the website.

The customer may exercise their rights under the regulations by contacting CampArca at contact@camparca.fr.

Photographs or videos taken during a job may be used for technical documentation in the customer’s file. Any public use for communications, advertising or social media requires a separate basis and, where required, the customer’s agreement.

These CGVS and contracts concluded with CampArca are governed by French law.

In the event of a dispute, the parties shall first seek an amicable resolution.

For consumers, statutory territorial jurisdiction rules remain applicable. Consumers may, in particular, bring proceedings before the court with territorial jurisdiction under ordinary rules or the court for the place where they lived when the contract was concluded or the harmful event occurred.

No clause in these CGVS therefore seeks to systematically impose the Bordeaux court on a consumer customer.

CampArca may update these CGVS to reflect regulatory, technical, commercial or organisational changes.

The version applicable to an order is the one communicated to the customer and in force when the customer accepted the quote or order.

A subsequent amendment to the CGVS cannot retroactively amend an existing contract without the parties’ agreement or a statutory provision to the contrary.

If a clause in these CGVS is declared invalid or unenforceable, the remaining provisions shall continue to apply.